Privacy policy

Last updated: May 2026

At Santola ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from santolabags.com.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Name
Billing and shipping address
Email address
Phone number
Payment information
IP address
Device and browser information
Shopping behavior and site interactions

How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide order confirmations and shipping updates
Respond to customer service inquiries
Detect and prevent fraud
Improve our website and customer experience
Send marketing emails and promotional offers (only if you opt in)

Payment Information

Payments are processed securely through trusted third-party payment providers. Santola does not store your full credit card information on our servers.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Analyze website traffic
Measure advertising performance
Personalize your shopping experience

These technologies may be provided by Shopify and third-party partners such as Meta and Google.

Sharing Your Information

We may share your information with trusted service providers, including:

Shopify (our ecommerce platform)
Payment processors
Shipping carriers
Marketing and analytics providers

We only share information necessary to operate our business and provide our services.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request corrections
Request deletion of your data
Opt out of marketing communications

To exercise these rights, contact us at support@santolabags.com.

Data Retention

We retain your information as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Children's Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised effective date.