Shipping policy

Shipping Policy

Last updated: May 2026

At Santola, we are proud to offer free worldwide shipping and a smooth delivery experience from checkout to doorstep.

Processing Time

All orders are processed within 1–3 business days.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Estimated Delivery Time

Most orders are delivered within 7–12 business days, depending on your location.

Please note that delivery times are estimates and may vary during holidays, promotional periods, or due to customs and carrier delays.

Free Worldwide Shipping

We offer free shipping worldwide on all orders, with no minimum purchase required.

Order Tracking

Every order includes a tracking number so you can monitor your shipment at every step.

Tracking details are sent by email once your order has been shipped. Please allow 24–72 hours for tracking information to update.

Customs, Duties and Taxes

International orders may be subject to customs duties, taxes, or import fees determined by your local authorities. These charges, if applicable, are the responsibility of the customer.

Delays

While we strive to deliver every order on time, delays may occur due to factors outside our control, including customs processing, weather conditions, and shipping carrier disruptions.

Incorrect Shipping Information

Please review your shipping address carefully before placing your order.

If you notice an error, contact us immediately at support@santolabags.com. We will do our best to update the address before your order is shipped.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please contact us at support@santolabags.com. We will work with the shipping carrier to investigate and help determine the best resolution.